Faq

Where do you ship to?

We currently offer international shipping to most countries. During the checkout process, you can enter your address to see if we deliver to your location and to view the available shipping options and costs.

How long will it take to receive my order?

Processing time is 1-3 business days. Shipping times vary depending on your location and the selected shipping method. Standard international shipping typically takes 7-15 business days. You will receive a tracking number via email once your order is dispatched.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet been processed for shipping.

How do I find the right size for skirts, pants, or T-shirts?

Each product page has a detailed size guide. Please refer to the specific measurements (in centimeters/inches) provided for that item. We recommend comparing these measurements to a garment you already own and love for the best fit.

What is your fabric and care information?

Material composition and care instructions (e.g., washing, drying) are listed in the "Product Details" section on each item's page. We recommend following these instructions to maintain the quality of your garment.

Are the product colors accurate?

We make every effort to display product colors as accurately as possible. However, due to variations in monitor settings, colors may appear slightly different in person.

What is your return policy?

We offer a 30-day return policy for items in new, unworn condition with original tags attached. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Refunds will be issued to the original payment method once the return is received and inspected.

How do I start a return or exchange?

To initiate a return or exchange, please email our support team at [email protected] within 30 days of receiving your order. Include your order number and the reason for the return. We will provide you with detailed instructions and the return address.

What if my item is damaged or defective?

We are sorry to hear that. Please contact us immediately at [email protected] with your order number and photos of the damaged or defective item. We will arrange a replacement or refund for you promptly.

What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express) as well as PayPal. All transactions are secured with SSL encryption to ensure your payment information is safe.

Is my personal information secure?

Yes. We are committed to protecting your privacy. We use industry-standard security measures to safeguard your personal data. Please review our separate Privacy Policy page for detailed information.

How can I get help with another question?

For any other inquiries not covered here, our dedicated support team is happy to help. Please email us at [email protected]. We strive to respond to all emails within 24-48 hours on business days.